It is important to understand the barriers to cross-cultural communication and know how to overcome them. Inform the employee that you believe they actually understand more than what they are trying to lead you to believe. Use visual methods of communication. Even when people try to express in their own language, many misunderstandings arise. So conductingfor giving necessary tips for effective communication in cross-cultural work environment may prove very beneficial for everyone and for the business. Men from cultures where women have not yet gained consideration as equals might find it difficult to work under a female boss, for example.
It gives people their way of seeing the world and interpreting life. Demonstrate what you want and then have the employees perform the function as you observe their performance. However, from another cultural perspective, it is both acceptable and efficient to get right down to business. Appropriate amount of emotion that must be displayed is also different in different cultures. For example, the books in schools use reference of their own culture to describe other cultures by either showing common things or differences. To make , the causes of cultural communication barriers must be eliminated as much as possible. People find it difficult to talk to people who follow different religions.
Today, effective communication—which takes into account language, cultural differences, and health literacy—is seen as a prerequisite to safe health care. Even within the same culture, communication isn't always easy. The word ham and bacon can be used interchangeably in Scotland but they are different in England. Our world is made up of a diverse landscape of values and norms, and sometimes they conflict. Phone calls, text messages and other communication methods that rely on technology are often less effective than face-to-face communication. On the flip side, a Christian in an Islamic country might be viewed as promiscuous or too open in the way she dresses or acts, which could result in fewer promotions or even discrimination in hiring. Regardless of how open managers and senior leaders believe they are to employee input, employees are often hesitant to share their honest insights, especially when those insights may be perceived as critical.
Some research indicates that greater satisfaction is reported with a host culture when host nationals take the initiative to befriend them. We communicate to get ideas and information from one person to one or more other people. Rather than being a true barrier, the employee tries to manipulate the manager by claiming a failure to communicate. Some cultural differences - such as an employee's willingness to confront her boss - can be accommodated by slightly altering the expectation or changing the circumstances of the situation. And not everyone born in the same place and speaking the same language necessarily shares all the features of a common culture. Individuals may not communicate with each other due to a difference in the status they hold in society. This is necessary even for the basic level of understanding required to engage in appropriate greetings and physical contact, which can be a tricky area inter-culturally.
There is no excuse for your not understanding the cultural issues of your employees when you have so much information literally at your fingertips. Some other cultures foster more of a group mentality, and people tend to make decisions based on the good of the whole and to submit to authority more readily. Gender Roles Women's roles in the home and workplace have changed significantly in recent decades in the United States. These values may be appropriate for all those people who belong to the same cultural background but people from different culture might interpret this behaviour differently. The person giving the message must also learn to convey opinions and information without using an accusing or blaming tone unless, of course, this is the intention! These are the linear worldview and the relational worldview. Sometimes there is a simple solution, like changing the way in which you praise someone for a job well done or providing additional positive feedback. However, even when communicating in the same language, the terminology used in a message may act as a barrier if it is not fully understood by the receiver s.
For example, some cultures are not responsive to stern feedback, but they are receptive to less direct insinuations regarding their performance. A person's religion may dictate what she wears or eats as well as the types of medications and medical interventions she can access. Stereotypes and Prejudices Stereotyping is the process of creating a picture of a whole culture, overgeneralizing all people belonging to the same culture as having similar characteristics and categorizing people accordingly. For example, a teacher in an American college may think that students from a certain culture lack strong English skills or are incapable of good work. Effective communication involves overcoming these barriers and conveying a clear and concise message. In doing this, a little education will usually do the trick.
Conduct effective communication workshops : The cultural barrier is raised because every person acts according to the values they learn from their own cultures. For example, when an employee cries or gets angry during a counseling session you may wonder whether the emotion is real or manipulative. Without necessarily studying individual cultures and languages in detail, we must all learn how to better communicate with individuals and groups whose first language, or language of choice, does not match our own. Likewise, giving someone negative feedback in public, even if it is not severe, can have a detrimental effect on employees of certain cultures. Lesson Summary Whether in a university or the workplace, it is common to face barriers or challenges to effective cross-cultural communication. Contrast this with another employee I met in one of my management training seminars.
In a linear worldview language system , facts and figures or models and theories are emphasized and the root of an argument. Similarly, pidgin is the simplified language used between people who do not speak common language. This can cause problems when these approaches meet. However, Eastern Europeans are accustomed to presentations that are formal, high detailed and with few interruptions. Different cultures have different meaning of words, behaviors and gestures.